Planning to install your TV on the wall? Good move – wall mounted TVs look better, are easier to view, and safer for families. But even if you’re good with tools, it’s a job you should leave to the TV wall mount installation pros. Don’t put your TV, your wall, or your safety at risk with a dodgy job, or get a bad experience from poor service.
So, how do you know you’re getting a quality TV wall mount installation? What makes one company better than another? We’ve put together a detailed checklist of things to look for when comparing service providers so you can be confident you’ll get a professional job done.
15 Point Checklist for Choosing a TV Wall Mount Installation Service
Finding a good service provider is simple: go through the checklist below and if you can tick everything off the list, you’re onto a winner. We’ve also included more details and insider information underneath the checklist so you know exactly what to look for.
⬜ Focus on safety
⬜ Established and experienced
⬜ Responsive customer service
⬜ Demonstrated industry knowledge
⬜ Local presence
⬜ Quick service with minimal wait times
⬜ Experience with digital / antenna installations
⬜ Provides reliable advice
⬜ Offers free quotes
⬜ Presents good value (even if they’re not the cheapest)
⬜ Cares about you and pays attention to detail
⬜ Highly professional
⬜ Stocks quality products
⬜ Proven quality assurance and certifications
⬜ Appropriately insured
1. Safety First
Installing a TV might not sound like a dangerous job, but it can be if it’s not done right. A professional TV wall mount installer will help choose the safest wall mount for the job and securely mount your TV. This will include finding your wall studs and avoiding any internal wall services (like plumbing and electrical).
2. Demonstrated Experience
How experienced do you need to be to install a TV? As it turns out, quite a bit. The more experienced your installer, the quicker they’ll get the job done. And the more likely they’ll know what to do if anything unexpected happens (like issues with cabling, connections, larger TVs, or complex entertainment setups).
Antennas Loud and Clear is the benchmark for experience in the industry – we’ve been running for over 35+ years and all our professionals are highly experienced.
3. Responsive Customer Service
When you’re comparing TV wall mount installation services, go with the provider who has the best customer service. Expect a friendly voice, prompt answers, and the ability to quickly get a quote or service. In our case, we do instant over-the-phone quotes where possible and can often do same-day quotes at your home if needed. And if it’s outside of business hours, we’ll always call you back the next day.
4. Industry Knowledge
Your installer needs considerable industry knowledge to use the best equipment and techniques, plus integrate any other services you need. We’ve certainly got that. Is there anything we don’t know about TV wall mount installations?
You be the judge and read our recent guide to mounting a television! Then when you’re done reading that, check out how to figure out what kind of TV wall mount you need and 11 reasons to leave your TV wall mount installation up to the pros.
5. Local Presence
When dealing with TV installations (and potentially TV antennas), it’s always beneficial if your technician has local knowledge. That way, they can make sure you’ve got the right setup to get local channels and account for things like weather and climate conditions for your equipment. (Especially if you’re installing a TV in an area that’s more exposed.)
Our Sydney TV & Antenna services gets you a local professional tradesman
6. Speedy Service
You don’t want to be waiting weeks just to get your TV wall mount installed. We pride ourselves on getting our customers booked in fast. So, if you’re not happy with the wait times for a service, choose a different provider.
A TV wall mount installation requires more than just general handyman skills (like using an electric drill and level). A lot of the time, you’ll also need extra services like TV wall point installation – ideally, right behind your TV wall mount to minimize cords. Your technician also needs a solid understanding of how TVs work, so they can get you connected and diagnose any issues if they arise.
8. Reliable Advice
Chances are, you’ll have questions for your technician about the best setup for your room, or what channels you can expect to get on your TV once it’s up and running. After all, they do this sort of thing every day. So, hire a professional who’s happy to chat and give you advice, and whose advice is backed by real experience (not just a hunch!).
9. Free Quotes
You shouldn’t have to pay just to get a quote for your TV wall mount installation. If it’s a straightforward job, you might be able to get a free quote over the phone, and if it’s a little more complex, your technician should be able to visit your place (no obligation, no cost) to give you an accurate quote. And you shouldn’t have to wait long to get it!
10. Good Value
Rather than accepting the cheapest quote, go with the best TV wall mount installer for your budget. So, go ahead and compare prices, but make sure they tick all the other points on this checklist, too. Because it’s better to invest a little more and get a quality job than to risk a dodgy installation that’ll damage your TV or wall and risk your family’s safety.
11. Care and Attention to Detail
We’ve all met tradespeople and technicians who get in, get the job done, and go. But we don’t operate like that. We take a step back and look at the bigger picture before we start, including details like the layout of your room, sun glare, best angles, and how to minimize cords. You shouldn’t have to worry about a thing once your technician is gone – cord connections, clean-up, and more – we take care of it all.
You should have a pretty good idea about whether a company you’re dealing with is professional by the way they treat you on the phone. If in doubt, don’t book. Or you’ll risk ending up with a technician who puts his greasy drill on your nice white couch. Don’t say we didn’t warn you.
We only send out professional technicians who present themselves well, plus they get comprehensive training before they meet their first client. We’re confident you’ll always get the professional experience we promise.
13. Quality Products
A good TV wall mount installer will give you access to the best TV brackets. They’ll know the best TV wall mount brands and will be able to recommend the right one for your budget and TV size. Our strong commercial relationship with suppliers means we can pass on great deals at the best prices.
14. Quality Assurance
Not all companies get Quality Certifications, but they should. These certifications help companies become more professional by regularly auditing their systems, environmental management, and health and safety procedures.
Never go with a TV wall mount installation service that doesn’t come insured. Antennas Loud and Clear is fully covered in case anything happens while a technician is at your property, including all the appropriate public liability, product liability, and workers compensation insurances.
Ready To Book a TV Wall Mount Installation Service That Ticks Every Box?
We’re here to help. When you’re ready, give us a call on 0438170720 or request a free TV wall mount installation quote online. We look forward to getting your TV up on the wall so you can watch your favorite shows in comfort and style.
When you live in a place for long enough, you’re eventually going to run into problems – things that need replacing, upgrading, or repairing- and that includes antenna repairs. But what happens when you’re renting an apartment and you must answer to a corporate body, a landlord, or both?
Apartment buildings often have shared antenna systems or master antenna TV systems (MATV) which means that booking an antenna repair or upgrade won’t just affect you. It could affect your neighbours or your whole apartment block. A relatively simple job can get a whole lot more complex.
Although your apartment building, corporate, or landlord may pay for some repairs in your apartment (burnt out lights, etc.) some repairs are on you to handle. So, who pays for what? We’ll get to that (very important) question shortly, but first, let’s talk a bit more about antenna repairs.
When You Might Need an Antenna Repair
While most digital antennas are designed to last a very long time, and many go incident-free for a good decade (or more), eventually, you’ll need to upgrade or book an antenna repair. Here’s why you might need your TV antenna repaired:
It’s old and worn out
It has broken elements
The cables are worn out
Changes to your surrounding environment
Changes to reception and broadcasting
Damage from birds, weather, and/or human interference
You’ll know you need to book a professional to assess the situation if you can’t get your usual channels and reception. They’ll be able to let you know if you need an antenna repair, cable repair, antenna upgrade, or something else. But if you’re renting an apartment, don’t be too quick to call a repair person – first you’ll need to check whether it’s your responsibility to book and pay for the repair or not.
Are You Entitled to a Working Antenna?
If your antenna was working when you first moved in, and/or you were led to believe this feature was included (for example, you could see there was a TV wall point), your landlord is required to provide a working antenna and TV connection. After all, it’s part of what you’re paying for in your rent each week.
In that case, your landlord or rental manager is generally required to organise your antenna repair and pay for any part of the job that’s not covered by body corporate (for example, your TV wall point or internal wall cabling). This rule applies to all rentals, not just people living in apartments.
In-Unit Repairs Versus Common Area Repairs
When you live in apartments, units, townhouses, or any kind of living arrangement that involves common areas, you’ll likely have a body corporate. If your antenna repairs affect more than just you (like the common areas or other residents), you’ll need to first chat to body corporate and get their approval before you book a technician. Body corporate may even have a budget to pay for repairs to your antenna if it’s in a common area.
Since common areas are available to more than one person, an antenna repair that’s up on the roof or affects the reception for others in your building falls under this. But if in doubt, contact body corporate first so you know where the boundaries lie.
Laws for Body Corporates and Landlords – Antenna Repair In Australia
We’ve listed the relevant laws from each state and territory’s body corporate act that cover who’s responsible for maintenance and repairs (including antenna repair). While each state has separate laws, they’re all pretty similar. If it’s in a common area, body corporate is responsible for maintenance and repair. If it’s within the boundaries of your apartment, you or your landlord are responsible for arranging any repairs needed.
Strata Schemes Management Act 2015
It’s the responsibility of the owners corporate to replace or repair fixtures in the common areas. This includes antennas and antenna connections that affect more than one occupant.
Owners Corporations Act 2006
“An owners corporation must repair and maintain--
(a) the common property; and
(b) the chattels, fixtures, fittings and services related to the common property or its
Body Corporate Maintenance for utility infrastructure
Body corporate is responsible for maintaining and repairing antenna equipment that’s part of the common area and services more than one lot. The homeowner (or your landlord) is responsible for repairing antenna equipment that’s exclusively for their use, including cables that go directly to the property (and not your neighbours).
Strata Titles Act 1988
Again, this act states that the strata corporation is responsible for maintaining any common property to an acceptable standard.
Strata Titles Act 1985
“A strata company shall --
(a) enforce the by-laws; and
(b) control and manage the common property for the benefit of all the proprietors; and
(c) keep in good and serviceable repair, properly maintain and, where necessary, renew and replace --
(i) the common property, including the fittings, fixtures and lifts used in connection with the common property; and
(ii) any personal property vested in the strata company, and to do so whether damage or deterioration arises from fair wear and tear, inherent defect or any other cause…”
Strata Titles Act 1998
This act states that the body corporate is established to enforce any by-laws, “control, manage and improve the common property”, and “maintain the common property in good condition and keep it in good and serviceable repair”.
Unit Title Schemes Act
“The body corporate has the following functions:
(a) managing the common property and body corporate assets for the unit owners and unit occupiers…”
Unit titles management in the ACT: What you need to know
”The owners corporation manages the common property on behalf of all unit owners and is responsible for the control, maintenance, management and administration of the common property.”
What’s the Best Process for Tenants to Book an Antenna Repair Tech?
If antenna repair is likely to be covered by your landlord or body corporate, it’s a good idea to let your property manager handle the process. Many property managers and body corporates have their own approved list of contractors and may already have a preferred antenna repair technician.
(By the way, if you’re a property manager and are looking to add more reliable contractors to your list, let’s chat).
If you suspect an antenna repair is needed, here’s what you might do:
Step 1: Research local antenna repair technicians to find a suitable option (we cover most of Australia’s capital cities)
Step 2: Contact your property manager or landlord to let them know there’s an issue
Step 3: Your property manager will raise the issue with the property owner and body corporate
Step 4: They’ll organise the antenna repair (once it’s gone through their usual approval process)
Unfortunately, there’s not a lot you can do if you’re the tenant, other than notify the right people about any issues. But it doesn’t hurt to ask if you can help with the booking process yourself – they may appreciate your efforts, and you’ll have more control over who you book with and when they come to your home (plus it may speed the process up).
Find Your Trusted Local Antenna Repair Technician
Looking for an antenna repair technician in your local area who is experienced with complex repairs and installs for apartments and shared complexes? We can help. Call 0438 170 720 for a free quote or to book David to come and get your antenna working again.